Progress can be drasatically improved by adopting a different approach to managing disputes.Tweet
I'm not a mediator, but mediation plays a large role in what I do. Like much of the PPC content, this article is based on common sense. However, don't trick yourself into thinking you have heard all this before. This article discusses "how" to de-escalate a dispute and not "what" we all know we should do.
In fact, although we all know what we should do, I seldom start a new project without encountering a dispute, which has been going on for months or even years. The German's have a phrase "jumping over your own shaddow", which means putting logic in front of pride to do the right thing, but when involved in a dispute, doing the right thing and acting logically often feel like the worst kind of strategies: they could put us in danger of loosing.
The Austrian academic and consultant Friedrich Glasl creted a very powerful dispute-model with nine escalation levels.nine escalation levels.
It refers to disputes which are still objective and disputes which have become personal. In other words, where "winning" has taken over from "being right". The Tuckman article, below, discusses objective team building, where as my Consensus Model helps to deescalate when things have begun to escalate.